Cancelling your service

Cancelling your service

 

We are sorry that you are considering leaving us.

 

1.     When logged in, from any page select the dropdown box in the top right hand corner of the page.



 

 

 

2.     Select profile


3.     Select “Active Subscription plan” on the left hand-side


4.     Scroll to the bottom of the page and select ‘request cancellation’.


5.     We know you are very busy, but we would love some feedback on how we can improve our service.


6.     After adding some feedback (thankyou!), select ‘Yes, Request Cancel’.


 

7.     We will be in contact to confirm the cancellation within 48 hours.


    • Related Articles

    • Add a service

      Services are the extra duties, or work, that the community provides. These may be free or at a specified cost. In this section you choose all the services that are offered within this particular care type and then designate them to individual unit ...
    • Community Description

      Community description should provide a brief overview of your community offerings. It might include information such as:  - service specialisations (dementia care, chef etc.)  - care type (memory care, 55+ community etc.)  - location (e.g. "green ...
    • About Care type

      About Care type should provide a brief overview of the services offered within this care type. It might include information such as:  - care type (memory care, 55+ community etc.)  - service specialisations (dementia care, chef etc.)  - amenities ...